No Chat Support Available
Some users report that the “Chat with us!” button does not appear even during advertised support hours and after trying multiple browsers and devices.
Initial investigation shows that chat visibility is affected by privacy consent settings, where LiveChat Inc is disabled by default under Customer Interaction. However, at least one user reports that the chat button still does not appear even after enabling consent and refreshing the page.
This suggests there may be additional conditions affecting chat rendering (such as network restrictions, availability rules, or widget initialization) beyond privacy consent alone.
Because the chat button may not render at all, users interpret this as chat being unavailable or removed, even during posted hours.
Cory Howe
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