845 results found
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No Chat Support Available
Some users report that the “Chat with us!” button does not appear even during advertised support hours and after trying multiple browsers and devices.
Initial investigation shows that chat visibility is affected by privacy consent settings, where LiveChat Inc is disabled by default under Customer Interaction. However, at least one user reports that the chat button still does not appear even after enabling consent and refreshing the page.
This suggests there may be additional conditions affecting chat rendering (such as network restrictions, availability rules, or widget initialization) beyond privacy consent alone.
Because the chat button may not render at all,…
5 votes -
Bulk archive projects
As an installer I would like to bulk archive projects instead of one at a time.
3 votes -
Project Timeline Open on Overview Page in the Project Status Section
As an installer, I would like to have my project timeline steps open and visible in the project status section above the design tool. This will help my sales reps quickly see what stage in the timeline they are currently at. Will help with sales process and organization.
1 vote -
Reference Photos on Virtual Site Assessment Tool
As an installer I would like the virtual site assessment tool to have reference photos for each section of needed images for assessment. Sales reps may not understand what photos need to be added and a reference will greatly help the process.
1 vote -
Click and Drag Array Adjustment Functionality
As a client, I would like a functionality to click on a corner of an array and drag it to adjust the azimuth degree rather than clicking the degree in the array editing panel. Aurora has this functionality.
1 vote -
Add signature trail / verification for web proposal signatures
PG&E is requiring some form of signature verification or audit trail. Currently, they are sending separate DocuSign contracts because DocuSign provides a detailed signature certificate / audit trail.
They are asking if Solargraf can provide similar documentation (e.g., timestamp, IP address, signature certificate, or downloadable audit record) to validate customer signatures for compliance purposes.
Without a signature verification trail, users may need to rely on third-party tools like DocuSign to meet utility requirements, creating additional steps in their workflow.
2 votes -
As an installer, I want a seperate downloadable report that shows annual production
In the same way shade reports are downloaded. We are looking for a simple one page that has monthly breakdown of production in a tabled, easy-to-view document for the HO. Not included within the proposal
1 vote -
EG4 Battery Image For Canadian Green Tech
As an installer, I want a real EG4 battery image vs current stock.
1 vote -
As an installer, I want both Domestic and Non Domestic pricing shown on the monthly payment table
It needs to match how it's displayed in LR portal
1 vote -
2 votes
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As an installer I would like to configure my user settings such that one user can see the projects of multiple other specific users but not
As an installer I would like to configure my user settings such that one user can see the projects of multiple other specific users but not projects created by other users besides the specific users they manage
1 vote -
As an installer I would like Solargraf to model charging batteries from the grid rather than solar
As an installer I would like Solargraf to model charging batteries from the grid rather than solar. I want to create a proposal for a customer to add batteries without solar. I would also like to be able to model adding a new Tesla DC Expansion battery to an existing Powerwall 3 storage system
1 vote -
As an installer I would like to be able to model multiple monthly payments within a single financing option/proposal, separated between sola
As an installer I would like to be able to model multiple monthly payments within a single financing option/proposal, separated between solar and battery payments. As an example for storage the monthly payment is $45 per month, and for solar is $.23/kWh
1 vote -
1 vote
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1 vote
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Download Report of Strings and String Lengths
As an installer I would like the ability to download a report that includes the info on all of the individual strings and their respective lengths.
1 vote -
As an installer I would like to import existing system design and production information from an existing project we created in Solargraf to
As an installer I would like to import existing system design and production information from an existing project we created in Solargraf to now create a system expansion proposal for the same customer
1 vote -
As an installer I would like to be able to remove the recap section from the end of the PDF copy of my proposals
As an installer I would like to be able to remove the recap section from the end of the PDF copy of my proposals
1 vote -
As an installer I would like to be able to retroactively apply changes made to my default incentives in Company settings to existing project
As an installer I would like to be able to retroactively apply changes made to my default incentives in Company settings to existing projects
1 vote -
As an installer, I want the error message of exceeding PPW to show the PPW for PV only and PPW for adders for Propel
Break down for example
Current PV PPW $4.80
Current adder PPW $0.401 vote
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